Privacy Policy

1. Introduction

Faktia Global Technologies Limited, trading as Eiredriver ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

This policy applies to all users of our Service and covers both personal data and usage information.

2. Data Controller

3. Information We Collect

3.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account (name, email address, password)
• Complete your profile (phone number, location, date of birth)
• Contact us for support (email, message content)
• Subscribe to our premium services (billing information)
• Participate in surveys or feedback forms

3.2 Usage Information

We automatically collect certain information when you use our Service:

• Learning progress and performance data
• Questions answered and test results
• Time spent on different sections
• Device information (browser type, operating system)
• IP address and general location data
• Cookies and similar tracking technologies

3.3 Social Features Data

When you use our social features, we collect:

• Friend connections and interactions
• Challenge results and leaderboard positions
• Study group participation
• Messages and communications (if applicable)

4. How We Use Your Information

4.1 Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide our Service and fulfill our obligations to you
• Legitimate Interest: To improve our Service and communicate with you
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

4.2 Specific Uses

We use your information to:

• Provide and maintain our Service
• Track your learning progress and provide personalized recommendations
• Process payments and manage premium access
• Send important updates about your account or our Service
• Provide customer support and respond to your inquiries
• Improve our Service through analytics and user feedback
• Prevent fraud and ensure security
• Comply with legal obligations

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Data

5.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our Service, including:
  • Stripe (payment processing)
  • Pusher (real-time communications via WebSocket)
  • Cloud hosting providers (server infrastructure)
  • Google OAuth (authentication services)
  • Email service providers (transactional emails)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

5.3 Social Features

When you use social features, certain information (like your username, progress, and achievements) may be visible to other users based on your privacy settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Until you delete your account or request deletion
• Learning Progress: For the duration of your account plus 1 year for analytics
• Payment Information: As required by law (typically 7 years)
• Support Communications: For 3 years after resolution

When we no longer need your data, we will securely delete or anonymize it.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

8.1 How to Exercise Your Rights

You can exercise these rights through:

• Your account settings page
• Emailing us at privacy@eiredriver.com
• Using our data request form (available on our website)

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

9.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how you use our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

9.2 Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect the functionality of our Service.

10. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

11. Children's Privacy

Our Service is designed for users aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent.

If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice in our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Supervisory Authority

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe we have not handled your personal data in accordance with applicable law.