Refund Policy

1. Introduction

This Refund Policy applies to all one-time purchases made through Faktia Global Technologies Limited, trading as Eiredriver ("we," "our," or "us"). This policy outlines our refund and payment practices.

By purchasing premium access to our Service, you acknowledge that you have read and agree to this Refund Policy.

2. Our Payment Model

Eiredriver operates on a one-time payment model:

• Free Tier: Permanent access to 2 practice sessions and 1 mock test per day (no payment required)
• Premium Packages: One-time payment for time-limited premium access (30, 90, 180, or 365 days)
• No Subscriptions: We do not offer recurring subscriptions or automatic renewals
• No Stored Payment Details: We do not save your payment information for future charges
• Optional Repurchase: When your access expires, you may choose to purchase a new package if desired

3. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all first-time premium purchases. This guarantee applies under the following conditions:

3.1 Eligibility Criteria

3.2 How to Request a Refund

To request a refund within the 7-day guarantee period:

1. Log in to your Eiredriver account
2. Navigate to Settings → Billing → Request Refund
3. Provide a brief reason for your refund request (optional but appreciated)
4. Submit your request

Alternatively, you can email us at billing@eiredriver.com with your account email and purchase details.

4. Refunds After the 7-Day Period

4.1 General Policy

4.2 Why We Don't Offer Partial Refunds

Unlike subscription services that charge monthly, our one-time payment model means:

• You receive immediate access to all premium features
• There are no recurring charges to cancel
• You have full control over whether to purchase again when your access expires
• The 7-day guarantee period provides sufficient time to evaluate the service

5. Refunds in Exceptional Circumstances

Outside of our 7-day money-back guarantee, we may issue refunds or credits on a case-by-case basis in the following exceptional circumstances:

5.1 Service Outages

If you experience significant service outages that prevent you from using Eiredriver, and we are unable to resolve the issue within a reasonable timeframe, we may offer:

• A prorated refund for the period during which the service was unavailable
• Account credit for a future purchase
• Extension of your access period at no additional cost

5.2 Billing Errors

If you are charged incorrectly due to a billing error on our part, we will:

• Issue a full refund for the incorrect charge
• Correct the billing error immediately
• Provide confirmation of the correction and refund

5.3 Duplicate Charges

If you are charged multiple times for the same purchase due to a processing error, we will immediately refund all duplicate charges.

6. Refund Processing Times

6.1 Processing Timeline

Once your refund request is approved:

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refund appears as a credit on your card statement
• PayPal: Refund deposited to your PayPal account
• Other Payment Methods: Refund processed through the same payment gateway

6.3 Refund Confirmation

You will receive an email confirmation when:

• Your refund request is received
• Your refund is approved or denied
• Your refund has been processed by our payment processor

7. Non-Refundable Situations

The following situations are not eligible for refunds under any circumstances:

8. Failed Payments

8.1 Payment Processing Issues

If your payment fails during the purchase process:

• You will not be charged, and no access will be granted
• You will see an error message explaining why the payment failed
• You can retry the payment with updated payment information
• If you believe you were charged despite a failed payment, contact us immediately

8.2 Contact Support

If you experience any payment issues, please contact our billing team at billing@eiredriver.com for assistance.

9. Chargebacks and Payment Disputes

9.1 Contact Us First

9.2 Chargeback Consequences

If you initiate a chargeback without first contacting us:

• Your account will be immediately suspended pending investigation
• You may be responsible for chargeback fees (typically €15-25)
• Your account may be permanently terminated if the chargeback is deemed unjustified
• You may be barred from future purchases

9.3 Resolving Disputes

We will work with you to resolve any billing disputes amicably. Most issues can be resolved within 24-48 hours by contacting our support team.

10. Account Access After Refund

10.1 Immediate Access Termination

When a refund is issued:

• Your premium access will be immediately revoked
• Your account will revert to the free tier
• You will retain access to your learning history and statistics
• Free tier features (2 practice sessions and 1 mock test daily) will remain available

10.2 Future Purchases

After receiving a refund, you are generally not eligible for another refund on future purchases. However, you may continue to use the free tier or make new purchases, which will not include the 7-day money-back guarantee.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes become effective immediately upon posting.

If we make material changes that reduce your refund rights, we will notify you via email at least 30 days before the changes take effect. Your purchase will be governed by the Refund Policy in effect at the time of purchase.

12. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund, please contact us:

Response Times

• Email Support: Within 24 hours (business days)
• Refund Requests: Processed within 1-2 business days
• Urgent Billing Issues: Same-day response during business hours